Amazon Syndication is a complicated process in which many things can go wrong. Below are listed some common issues and their resolutions.
Click by Click: SKU cannot be found by customers on Amazon.com
- Step 1 - Confirm that SKU is purchasable on Amazon.com
- Step 1A - Go to SellerCentral: Inventory and search for the SKU
- if SKU is not found, proceed to "SKU cannot be found on SellerCentral"
- Step 1B - Click on the Title for this SKU, redirects to Amazon.com
- if SKU is unavailable for purchase, proceed to "SKU found on Amazon.com but unavailable for purchase"
- Step 2 - Consult with Amazon Tech Support or Sales Representative
- Step 2A - Ask how your particular SKU's Category is searched
- Step 2B - Get advice on Search Terms and/or other attributes to increase search results
Click by Click: SKU not listed in the SellerCentral Inventory Download Report
- Step 1 - Confirm that SKU has inventory available on SellerCentral
- Step 1A - Go to SellerCentral: Inventory and search for the SKU
- if SKU is not found, proceed to "SKU cannot be found on SellerCentral"
- if SKU is found, but inventory is not set, proceed to "SKU found on SellerCentral; missing Inv, Price, Images and/or Relation info"
- Step 2 - Confirm that SKU is not a parent SKU (ie a SKU w/options) - these SKUs do not have inventory
Click by Click: SKU found on Amazon.com but unavailable for purchase
- Step 1 - Confirm that SKU has inventory and price set on SellerCentral
- Step 1A - Go to SellerCentral: Inventory and search for the SKU
- if SKU is found, but inventory/price is not set, proceed to "SKU found on SellerCentral; missing Inv, Price, Images and/or Relation info"
Click by Click: SKU cannot be found on SellerCentral
- Step 1 - Confirm that it has been 24 hrs since the SKU has been set to syndicate on Zoovy
- Step 2 - Confirm that the SKU cannot be found on SellerCentral
- Step 2A - Go to SellerCentral: Inventory and search for the SKU
- Step 2B - Be sure to use uppercase version of the SKU (ie the search is case-sensitive)
- if SKU is found, but inventory/price is not set, proceed to "SKU found on SellerCentral; missing Inv, Price, Images and/or Relation info"
- Step 3 - Check the Uploads Report for any specific errors for this SKU
- Step 3A - Go to Zoovy: Syndication: Amazon: Uploads
- Step 3B - Reference the "Amazon Error" webdoc for error explanations/resolutions
- Step 3C - Be sure to "RESET" SKU for syndication after fix has been made
- Step 4 - Check the Logs for any recent XML Parse Errors
- Step 4A - Go to Zoovy: Syndication: Amazon: Logs
- Step 4B - Correct as possible
- if errors are "unfixable", open a ticket with title "Amazon XML Parse Errors". Copy and paste the entire error into the ticket and we will investigate the
issue for you.
- Step 5 - If errors are not found, "RESET" the SKU to re-syndication the next day
- Step 5A - Wait until ~7pm Pacific the next day
- Step 5B - Begin these steps again
- Step 6 - If SKU is still not found on SellerCentral, submit ticket to Zoovy Tech Support
- Step 6B - Be sure to include the following:
- verification that the above steps have been followed (with dates)
- include specific SKU(s) of interest
- information about missing SKU(s)
- verification that all fixable errors have been fixed (see note below)
- any other relevant info
Click by Click: SKU found on SellerCentral; missing Inv, Price, Images and/or Relation info
- Step 1 - Confirm that the SKU can be found on SellerCentral
- Step 1A - Go to SellerCentral: Inventory and search for the SKU
- Step 2 - Verify which information is not on this SKU (inv, price, images and/or relations)
- Step 3 - Verify that 24hrs has passed since the the initial Syndication setup
- Step 3A - Product, inventory, price, images, and relation information is uploaded separately throughout the day
- Step 4 - Check the Uploads Report for any specific errors for this SKU
- Step 4A - Go to Zoovy: Syndication: Amazon: Uploads
- Step 4B - Reference the "Amazon Error" webdoc for error explanations/resolutions
- Step 4C - Be sure to "RESET" SKU for syndication after fix has been made
- Step 5 - Check the Logs for any recent XML Parse Errors
- Step 5A - Go to Zoovy: Syndication: Amazon: Logs
- Step 5B - Correct as possible
- if errors are "unfixable", open a ticket with title "Amazon XML Parse Errors". Copy and paste the entire error into the ticket and we will investigate the
issue for you.
- Step 6 - If errors are not found, "RESET" the SKU to re-syndication the next day
- Step 6A - Wait until ~7pm Pacific the next day
- Step 6B - Begin these steps again
- Step 7 - If SKU is still not found on SellerCentral, submit ticket to Zoovy Tech Support
- Step 7A - Be sure to include the following:
- verification that the above steps have been followed (with dates)
- include specific SKU(s) of interest
- information about missing SKU(s)
- verification that all fixable errors have been fixed (see note below)
- any other relevant info