Amazon Error Codes

Amazon Error Codes

* Hint
Zoovy syndication sends products to Amazon in batches of up to 100. If there is an XML error in a batch, the entire batch will fail to be submitted. In short, it is in your best interests to correct all of the errors that appear in your Logs. By correcting just one error, you are potentially freeing up to 100 products.

ZOOVY ERRORS/WARNINGS (SKU errored before syndication)
  • WARN: Looks like a duplicate UPC: ?????????? for ??????????Be careful with your UPCs. SKUs with the same UPC will sometimes be automatically "merged" by Amazon. ie they are assumed to be the same product, with title and images merged. This can cause your SKUs to be sold at the wrong price.
  • ERROR: No Product Type for ???? - each product needs an Amazon Product Type declared
  • WARN: Image [???] is too small for ??? - This warning indicates that one of the images associated with this SKU is too small to be accepted by Amazon. All images submitted to Amazon must be at least 110 x 11 pixels. This is not an error, it is only a warning message. http://static.zoovy.com/img/MERCHANT/-/IMAGE
  • Warning no new products to syndicate - This warning indicates that there have been no changes in your Zoovy products that need to be submitted to Amazon. Amazon syndication will only run when there has been a change in products. This is not an error. It is only a warning / status message.


    AMAZON ERRORS (Errors returned by Amazon)
  • 401 Authorization Required - The username, merchant token and/or password that you are attempting to use is not valid. Please verify the information entered under the Config tab.
  • Seller is not authorized to sell products in this category. Please contact your Amazon account manager. - This error indicates that you are attempting to submit products to a category that you are not allowed to sell on in Amazon. Try submitting to another category or contact your Amazon representative.
  • Message:Value ### is not in enumeration This indicates that 'XXX' is not a recognized Amazon term for that field.
  • Required attribute ### was not provided This required field 'XXX' was not populated with an Amazon term. Contact support@zoovy.com for further assistance.
  • The value ### is not valid. Please consult your thesaurus for the valid values for the field 'ItemType' Your Item Type for this product/thesaurus is not valid.
  • ERROR: No ToysBaby Product Type For a product set to Amazon category "Amazon Toys and Baby", you need a product type attribute set for it. Specifically either "TaysAndGames" or BabyProducts".
  • 6001: XML parse error at line ??, column ??: Datatype error: Type:InvalidDatatypeValueException, Message:Value '??' is not in enumeration . - You have assigned a value to one the Product Specifics or Thesaurus values that Amazon does not find valid.
  • 6001: XML parse error at line ??, column ??: Element '??' is not valid for content model: '(ClothingType, Department, Department?, Department?, Department?, Department?, Department?, Department?, Department?, Department?, Department?, StyleKeywords,... - ClothingType, Department and StyleKeywords are required for the Apparel Product Type.
  • 6001: XML parsing fatal error at line ??, column ??: The prefix 'dt' has not been mapped to any URI - You have unicode characters in the description of your SKU.
  • 8004: The Product with SKU [??] may be identical to existing ASINs ([?, ?, ]) based on these attributes:
    - This product is/was on the Amazon.com site. Check the ASIN (http://www.amazon.com/o/ASIN/???????).
    -- If the product is the same, then update this product with the ASIN (in the Product Editor).
    -- If the product differs, update the product so it doesn't match the given ASIN's sited attributes.
  • 8057: ConditionType for SKU [P10819U] cannot be modified because it has saleable inventory You currently have this SKU in stock with a different ConditionType. Remove the SKU from SellerCentral, so it can be reloaded with the current ConditionType.
  • 8060: SKU [??????] cannot be matched to an existing product for the following reason: [NOT PROVIDED standard_product_id , ]. - Category requires UPC codes assigned to each product. If you have these codes, you should assign them to your products. Otherwise, they will automatically be created for you by Zoovy (via a "fake" UPC generation script).
  • 8060: SKU [???????] cannot be matched to an existing product for the following reason: [INVALID VALUES upc , ] Your UPC is invalid. UPCs cannot be "made up", they must be 12 digits long and pass a checksum. If you have these valid UPCs, you should assign them to your products. Otherwise, they will automatically be created for you by Zoovy (via a "fake" UPC generation script).
  • 8108: Invalid StandardProductID value for SKU [??????] - The UPC you provided for the SKU is invalid.
  • 13013: SKU provided was not active; price was not updated. - SKU didn't load properly, so the price did not load
  • 13013: This SKU does not exist in the Amazon.com catalog. Your inventory data was not processed. - SKU didn't load properly, so the inventory did not load
  • 20005: Cannot associate image with an existing product. - SKU's image has already been loaded (and can't be changed)
  • 20006: We were unable to process your image. - SKU didn't load properly, so the image(s) did not load.



    Note: Unfortunately, not all errors are returned with the SKU in question. We are working with Amazon to get this data.

    * Hint
    Ever wonder why certain products don't syndicate?
    Please look at Syndication -> Amazon -> Logs. This report only shows errors and warnings. If you ever need help tracking down a particular "problem" product, please submit a ticket to Tech Support.
    Inventory is updated on Amazon on an hourly basis for products that have had their inventory modified in the last hour. webdoc_detail_content_end(); webdoc_detail_footer();
    FAQ

    1. How do I get a product to syndicate again to Amazon once I have fixed an error?

    To reset a product for Amazon syndication, on the Product Editor uncheck the Amazon checkbox, save, re-check the Amazon checkbox and save. This will tell Zoovy that the product is ready to be submitted again.

    2. Why didn't my products syndicate to Amazon?

    Please look at Syndication -> Amazon -> Logs. This report shows errors and warnings. Try to correct the errors that you recognize and see if you have more success with Amazon. If you ever need help tracking down a particular "problem" product, please submit a ticket to Tech Support.

    3. Are certain Amazon categories restricted?

    Beauty, Cell Phones, Jewelry, and Watches are restricted categories on Amazon.

    4. How long does it take for a product to syndicate to Amazon?

    It takes about 24 hours. Products start to load at approximately 11am Pacific Standard Time and complete at approximately 5pm Pacific Standard Time.

    5. Can products with non-inventorial options be sent to Amazon?

    Yes. Products with non-inventorial options can be sent to Amazon but the option will not appear on Amazon. If you wish to have the option show up on Amazon, you must use Store Option Groups, track inventory by options and set a Amazon Variation Keyword.

    6. What does the Amazon error invalid variation keyword mean?

    This means that you have an option associated to the Product ID that is not configured for Amazon. Options that you want sent to Amazon need to be inventorial Store Options (not Product Options) with a variation keyword selected. The variation keyword must be valid for the category used by that product.
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